Contact Us

If you  have any questions, please feel free to email us via [email protected] , we will get back to you within 8 hours. will get back to you within 8 hours.

If you still need more help, see the FAQS for technical support, and more.


Do you charge sales tax?
No. The sales tax law states “Gross receipts from the sale of U.S. Postal Service stamps sold for the purpose of postage are not subject to tax.”

Do postage stamps expire?
No, all unused U.S. stamps from the first stamp issued in 1847 can be used today to mail letters and packages, even paying for additional services such as tracking and insurance. This means you can save big on shipping costs by using old-fashioned stamps because they are sold in bulk at a discount. All you need to do is make the required rate with stamps.

Do I receive an invoice for my order?
Yes, you can receive an invoice from our site via email.

What Exactly happens after ordering?
If you purchase US stamps from our shop, we’ll send the order to our warehouse for prompt delivery. After making your purchase, you will receive the items in 3-7 business days. In order to provide you a satisfied shopping experience, we will also upload your parcel tracking number on our website.
What should I do if I want to exchange or return?
We are aware that because you have been waiting for a while, the last thing you want to get is a broken box or an inferior goods. Not to worry. For your benefit, we have a transparent refund and return policy. You will have 14 days to return your order and get your money back if there is a problem. We also have a 30-day return policy starting from the day we receive your item. We will send a postage-paid return email to your mailing address, making the return procedure simple. Simply return the order to us in unused condition, and we’ll take care of the rest. As soon as we are informed that the email has been returned, we will issue a refund to you. Please feel free to email us at [email protected]. We’ll respond to you within 12 hours.

Which payment methods are accepted in the Online Shop?
Currently, we provide with  credit/debit card.

Is it safe shopping in the Online Shop? Is my data protected?
As a strategic partner with US Post, the user data of our store is kept absolutely confidential. Your data is our wealth, and will never be exposed.

What should I do if I haven’t received my order confirmation?
Normally, our confirmation email will be sent once your payment is complete. If you do not receive your order confirmation, it may have gone into your promotions or spam folder. If you still have any questions, please feel free to contact us at [email protected]. We will get back to you within 8 hours. In the meantime, your order is still in progress and the shipping time will not be affected.

What are the delivery charges for orders from the Online Shop?
Free. No freight, you only need to pay for the goods at our store, and we can deliver to all areas of America.

I have received the shipment tracking email but it hasn’t been updated?
Once we receive your payment, your order will proceed immediately. Generally, we will ship within 24 hours and our local logistics team will follow up within 36 hours. It will be delivered within 3-7 days, depending on traffic. Don’t stress, we will try our best to help you get them as soon as possible. If you have any further questions, please feel free to contact us at [email protected]. We will get back to you within 8 hours. 

What should I do if I haven’t received my order or received wrong products?
We fully understand your concern and we have a professional customer service team to help you deal with it. All you need to do is send your information to our email address and we will give you a satisfactory answer within 6 hours. Don’t worry, there is no charge in this case, and we will refund you if you want.